Redefining the Patient Experience

Today, more patients are opting for major joint replacement procedures—a trend that is projected to continue. Demand for total joint replacement procedures is anticipated to surge in the coming years, accounting for more than four million procedures by 2030, up from one million in 2011.

With the increase of volume and value-based mandates driving lower cost and better outcomes, the need has never been greater for technology-enabled, remote patient management to educate, coordinate and manage patients throughout their entire episode of care.

By engaging the patient early in their episode of care, increasing accountability and better facilitating coordination, healthcare professionals have the ability to improve patient outcomes, enhance their experience, and greatly reduce the cost of care.

VOX episode of care
“What we think is so cool about VOX is that it gets the patient in a better medical state before they go into surgery, which produces a shorter hospitalization and quicker recovery.”

VOX OrthoCare in Action

In partnership with leading orthopedic surgeons and care coordinators, VOX has developed the OrthoCare Program to optimize the episode of care for patients undergoing major knee or hip replacement. Engaging the patient 30 days prior to procedure and managing their transition and recovery for 60-90 days post-discharge, the OrthoCare Program empowers the patient and caregivers to be an active partner in their episode of care resulting in greatly improved outcomes and patient experience. Program features include:

ActivePx™ Educational Format


SmartTask™ Patient Coordination

PxMail™ HIPAA Compliant Messaging


Alert Escalation & Notification System


Progress & Recovery Observations and Reporting

OrthoCare tablet

Patient outcomes collection has now become a requirement for participation in many regulatory and payer based incentives.

The VOX OrthoCare program is able to collect both pre and post operative patient reported outcomes (PROMs) directly from the web-based program. The program will also send alert reminders for patient to complete these outcome surveys so facilities can be compliant with regulatory requirements.

When patient surveying is made a part of the VOX program, completion rates can exceed 77%.

This takes the burden off the hospital or surgeon office for distributing and colleting these questionnaires at the office, on the phone or via mail.

Compliant with AJRR collection measures

AJRR American Joint Replacement Registry

VOX has also been selected to be an authorized vendor with the American Joint Replacement Registry. As a result, VOX can submit patient outcome data on your behalf, granting you access to the many benefits of registering with AJRR.

Consistent with AJRR requirements VOX is able to distribute and collect all of the standard measurement instruments including: HOOS/KOOS JR, VR-12, PROMIS-10 and others.

Patient Outcomes

Direct-To-Home Discharge

direct-to-home-iconWere you discharged from the hospital to another facility such as a skilled nursing facility, or straight home?

  • Direct-to-Home 97% 97%
*100% for Outpatient Procedures

Readmission Rate

direct-to-home-iconDid you have to be readmitted back into the hospital for any reason within 30 days of your surgery?

  • Readmission (less than 1%) .98% .98%
*0% for Outpatient Procedures

Length of Hospital Stay

direct-to-home-iconHow many days did you spend in the hospital?

1.2 Days Avg.

* 0 day for Outpatient Procedures

Patient Satisfaction

direct-to-home-iconHow satisfied are you with your overall care that you have received during your surgical episode?

  • Very Satisfied 97% 97%

Patient Reported Outcomes
Survey Response Rate

direct-to-home-iconPatients who engaged with the program, had very high Rates of Response during their 30 days post-discharge

  • Response Rate 81% 81%

Improved Experience and Outcomes

A goal of the OrthoCare is to not only improve outcomes but to increase the patient’s confidence that the program and their hard work will positively impact their health and recovery.

  • Significantly Improved 92% 92%

Improved Level of Satisfaction with Clinical Staff

Our solutions given the patient a greater sense of care and connectivity which translates into an improved perception of their health provider.

  • Improved View 75% 75%

Help to Manage Expectations

How satisfied are you with the way the pre-operative education and preparation you received was able to manage your expectations?

  • Very Satisfied 95% 95%

Ready to Experience VOX OrthoCare

Let us show you how you can improve patient outcomes, enhance their experience, and greatly reduce the cost of care.

Pin It on Pinterest